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      Lumen

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      Lumen reviews

      WFH flexibility with no opportunities for growth - Customer Success Lumen Employee Review

      2.0
      19 Feb 2025
      Customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      -Work from home most people I know are fully remote -Unlimited paid time off

      Cons

      - Compensation far below competitors, no stock options, no merit increases, inflation increases, etc. Everyone I know has been stuck at the same pay rate for many years. - Enthusiasm gap between senior leadership team and individual contributors is so large we must be living on different planets. - No opportunities for growth, you will be stuck in the same role making the same money for the entire time you are with Lumen. - Annual reductions in force is the standard practice. - Impossible sales and retention targets. - Constant strategy pivots driven by whatever consultants are contracted at the time.

      avatar
      Lumen Response
      1y
      Thank you for sharing your feedback with us. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you for the work you do with us !

      Explore other reviews about Lumen

      5.0
      8 Apr 2026
      Lead product manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Fully remote, good pay and benefits, flexible schedule, great work life balance

      Cons

      Changing industry landscape, affected by lay offs

      avatar
      Lumen Response
      2mo
      Thank you for sharing your thoughts. Because of feedback like yours, we get better every day. We're sorry to read that you have had negative experiences with the changing industry landscape due to layoffs. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued our agile working model, compensation practices, benefits, and work-life balance. We are committed to ensuring that we can all succeed together. Thank you again for your feedback. We truly wish you the best of luck!
      2.0
      13 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

      Cons

      No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

      avatar
      Lumen Response
      3w
      Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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