Ecare - Associate Lumen Employee Review

4.0
11 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Good pay and benefits Office arrangements and seating is perfect

Cons

Politics is too much in Ecare department. Every other teams and projects are really good with supporting staffs and work environment. But ecare is different with worse politics and bucketing

avatar
Lumen Response
11mo
Thank you for writing a review about your experience at Lumen. We're happy to hear that your overall experience has been positive, but are saddened to read about your experience within your department. Lumen is committed to ensuring an empowering work environment for everyone. We hope that you felt comfortable expressing your concerns with your manager. Thank you again for your honesty, and we wish you the best of luck with the next step in your career.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
22h
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
22h
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
See reviews by: Helpful|Rating|Date|All