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      Lumen

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      Lumen reviews

      Centurylink a company on life support - Customer Service Representative-NOHD Lumen Employee Review

      3.0
      9 Mar 2016
      Customer service representative-nohd
      Recommend
      CEO approval
      Business outlook

      Pros

      The people I work with a great, but the company's vision, marketing and unifying principles are lacking which is the result of the Boise NOHD being shut down, but we get to keep our same pay and go back to sales.

      Cons

      Dealing with anger and upset customers who rightfully so should be upset. The company has terrible marketing, training and as a result of high sales goals is forcing the reps to cram and slam products and services in order to keep their jobs. The company really needs to re-evaluate why the are losing so many employees' and customers'.

      Explore other reviews about Lumen

      5.0
      24 Jun 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      24 Jun 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      1d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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