Average - Account Director Lumen Employee Review

3.0
25 Jul 2025
Recommend
CEO approval
Business outlook

Pros

NIce work-life balance Good co-workers

Cons

Lack of accountability between departments Slow and cumbersome processes to quote and sell

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Lumen Response
11mo
Thank you for taking the time to write a review. We need feedback like yours to continue to make Lumen a great place to work. We're pleased to hear that you enjoyed working with your former colleagues, and our commitment to a balanced work-life was evident throughout your time with us. We appreciate your honesty and transparency. One of our Core Operating Principles is 'Trust,' meaning we believe in doing what you say you will do, owning your mistakes, and only sharing information that is yours to share. We're disappointed to hear that wasn't a part of your experience. We thank you again for your review, and we wish you the best of luck with the next step in your career.

Explore other reviews about Lumen

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Great Culture very good people

Cons

Tech stack is a little shaky

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Lumen Response
1mo
Thank you for your insight into working at Lumen. We value your input. We recognize how tack stacks can be shaky. We're committed to helping our leaders grow so that we can all succeed together. We're glad you enjoy our culture and people. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
1d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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