Steady, stable, chaotic - Customer Solutions Engineer II Lumen Employee Review

3.0
29 Jul 2025
Recommend
CEO approval
Business outlook

Pros

There are plenty of opportunities at the company The benefits are great Schedule is flexible and good for work/life balance

Cons

Workload is cyclical and highly variable Working through a transition now, which is challenging Pay is OK, but not consistent with economic conditions

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Lumen Response
11mo
Thank you for taking the time to write a review. Because of feedback like yours, we get better every day. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities are needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Lumen is also taking a proactive approach to pay equity, regularly conducting market reviews to ensure that Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Thank you again for your review, and for all the work you do with us!

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
1d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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Lumen Response
1d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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