Poor Culture Equals Poor Performance - Sales Lumen Employee Review

1.0
23 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Peer employees are top talent and great team mates. Supportive and collaborative

Cons

Turnover is high Culture is very bad. Morale is terrible due to poor leadership and constant micro management. Company invested in culture training by a leading Corporate Psychologist. Unfortunately, due to constant turnover at all levels it was a waste of money. New leaders come in with old techniques like micromanaging your every meeting, conversation and activities which is not collaborative, strategic or productive to growing revenues or retaining top talent in the company. Commission structure very weak. Can change your quota at anytime even retroactively to reduce your commission payouts. Focusing and forcing sales to focus on the wrong solutions where company cannot compete and win and doesn't have references like security. Reselling other solutions is not compelling nor cost competitive. Forcing sales teams to do blind RFPs that cannot be won is not a winning strategy

avatar
Lumen Response
10mo
Thank you for taking the time to write a review. We’re sorry to hear about your experience with leadership, and we recognize how important it is to have strong guidance and direction across an organization. Lumen is committed to exploring ways to enhance internal operations and support for teams. Thank you for all the years spent with us and we really appreciate your feedback to help us improve.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
18h
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
18h
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
See reviews by: Helpful|Rating|Date|All