Lots of good intent, but without alignment across orgs - Senior Director Lumen Employee Review

3.0
3 Sept 2025
Recommend
CEO approval
Business outlook

Pros

New leadership has great ideas as to how we really can grow. Employees are great to work with.

Cons

So many new senior leaders, all operating independently with the best intent, but creating duplicative roles and even entire organizations. New processes, new templates, new terminology every 6 months with no proper change management.

avatar
Lumen Response
9mo
Thank you for taking the time to write a review. We value feedback like yours as it helps us continue making Lumen a better place to work. We’re glad to hear you value the relationships with your colleagues and work-life balance. We recognize how important consistency and support is and we’re sorry to hear that your experience has not fully reflected the culture and leadership we strive for. We really appreciate your feedback and thank you for being part of the Lumen team.

Explore other reviews about Lumen

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
20h
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
20h
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
See reviews by: Helpful|Rating|Date|All