Good company, but limited opportunities & pay in satellite office - Registered Customer Service Representative MassMutual Employee Review

2.0
29 Jul 2013
Recommend
CEO approval
Business outlook

Pros

Decent benefits, my direct manager is great. Any reasonable request, such as personal days, is fulfilled. Several people have come here when they get pregnant, get paid maternity leave, then resign once the baby has dropped out.

Cons

IF you are in the Memphis office, opportunities are limited to just the occasional back office role. Salary is good if you're content with being middle class. A lot of coworkers seem to be that way.

Explore other reviews about MassMutual

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great programs for experience in fortune 100.

Cons

Cared more about building a program to attract interns than future employees.

2.0
18 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some of the benefits are great.

Cons

There appears to be a significant issue with favoritism and conflicts of interest within certain areas of the organization. In some cases, close personal relationships between managers and employees seem to influence opportunities, recognition, and how people are treated. This creates a perception that being part of an inner circle is valued more than performance, accountability, and doing quality work. Employees who are not part of these groups can feel excluded, overlooked, or treated differently. There are also concerns about inconsistent standards, where certain individuals appear to have more flexibility or latitude than others.

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