Worst working experience - Customer Service Representative Maximus Employee Review

The company itself. They hire through Temp Agencies, which they contract you for 6 months. Within this 6 month time frame, they find every reason to extend your probational period. IF they take you on as a full time employee, they tell you that your contract was "purchased" from the Temp Agency. Once you are signed on as a Full Time employee, you have an additional 6 months before you are considered for any advancement. They hired me and my training class on at $12 an hour and we were advised that this is a high rate of pay for this geographical location. The classes that came on after my class were hired at $14 an hour...and then $16 an hour, for the same exact position that I was originally hired for. They lock you into a pay rate category for at least another year. If they decide to keep you (after another probational period), you may then apply for other positions. Now, the only positions that ever open up are other positions within your own department, are usually filled almost instantly by one of the newer reps (one of the reps that are signed on for those higher rates I mentioned). Complaints and concerns go unnoticed by higher management as they laugh it off and pay no mind to whats going on within their own departments. People come and go regularly. The turn over rate is horrible. The normal size of a training class is 20 to 25 trainees. Of those hired, maybe a third actually stay. They write people up for things that did not happen. The supervisors have no true source of knowledge and the managers genuinely have no interest in the product. Management is disorganized and the goals are never explained. Everything is unclear this is a very unstable company to work for. There is minimal support staff at most times, and the staff that is available normally knows less than you. The call center supervisors are extremely rude to callers and staff. There have been times where supervisors have yelled at staff. This place needs a whistleblower!