This is the worst job I've had as a working professional - Customer Service (CSR) Maximus Employee Review

1.0
23 Jul 2021
Recommend
CEO approval
Business outlook

Pros

They treat people like crap, so they are always leaving, and therefore it is relatively easy to get a job. That is, unless you are disabled. In which case their hiring process is a giant red flag. If you have a disability, heed the giant red flag. Oh, they allow you to work part time.

Cons

The role is high stress because you have to give people bad news frequently and also help people in stressful situations. The information system (script) we are forced to use is terrible. It is very poorly indexed and the quality of information provided leaves a lot to be desired. The training is terrible. Maximus corporate structure is set up so that NO ONE takes any responsibility and nothing ever gets better. This is the most unfriendly company for disabled peole I have EVER worked for. I could add a lot more but it would reveal who I am. Suffice it to say, I cannot wait to get a job in my field and leave this ableist dumpster fire of a company. I'm really starting to think taking an early disbursement from retirement might be better than working even part time for this nightmare factory. If you have a disability, do not work for this company.

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Maximus Response
4y
We thank you for taking the time to post a review and sharing your honest feedback. Your voice plays a critical role in our efforts to continuously improve our employees’ experience. Maximus is committed to complying with all requirements of the American with Disability Act. We would like to learn more about your concerns. Please reach out to us at feedback@maximus.com. All messages are treated confidentially.

Explore other reviews about Maximus

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Remote, adequate training and guidance and usually everything /software works - minus regular hiccups.

Cons

Not too many - a few misunderstanding s about training classes and roles but overall, not bad.

4.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good people. They give good exposure to different areas of the company and factor in your interests.

Cons

Can be put in an area that does not interest you.

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