It can be stressful - Remote Technical Support Specialist Metronet Employee Review

2.0
4 Jan 2023
Recommend
CEO approval
Business outlook

Pros

benefits, on-hand help, and coworkers are outgoing.

Cons

Can be toxic, lacks updated resources to resolve issues, a lot of protocols that can prevent you from resolving issues quickly for customers, and this job isn't for everyone and can be super stressful at times, if you have a bad call you have to just deal with it and be ready for the next call. Training just gets you by with the basics but you have to learn on the go with experience. Even though there is a page to resolve certain issues, it is outdated. lacks work/life balance. The schedule you get, you are stuck with and there is a waitlist to change, you can switch schedules with someone but that is only if they want to trade.

Explore other reviews about Metronet

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people to work with, great products to sell. I get all the support I need in my department. I hope I can retire here some day.

Cons

Some departments appear to have leadership challenges, thankfully not mine.

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

The culture established at Metronet really resonates with me. Nearly every employee performs their jobs with an ownership mindset. The leadership team for our division does a remarkable job of establishing vision and setting the tone for the department. It is a very demanding environment, but it is also one that makes celebrating success a part of everyday business.

Cons

The only negatives I have encountered are outside of the company's direct responsibilities and are orientated toward the administrative bureaucracy of the municipalities that we have to coordinate work with,

See reviews by: Helpful|Rating|Date|All