They make up rules just to fire people! - Customer Service Representative Micro Center Employee Review

3.0
8 Feb 2017
Recommend
CEO approval
Business outlook

Pros

Pay was decent. Hours were flexible. Made many friends. Easy to advance in the company.

Cons

They make up rules as they go along and do not inform you. I was terminated for violating a policy that no one told me about and it was not in the employee handbook. When I told my manager all she said was, "I know, but home office said I have to let you go" - she uses the same "home office said so" line on customers when they get mad at her. They make you get a certain name/email capture percentage and if you don't reach the goal every month, you get wrote up and eventually fired. I've never seen anyone get fired over that, though. They don't make an announcement when the store is closed. They lock the doors, but the people still in the store usually have no idea we're closed and we have to stay until they leave. They dont have security and expect the people who work there to look out for thieves. We were not expected or allowed to chase anyone, but we had to check receipts and look in their bag if the door alarm went off.

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Micro Center Response
9y
Thank you for the feedback and for your service to our Company and our customers. Sincerely, Angie Miller VP-HR

Explore other reviews about Micro Center

5.0
20 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Can make as much as you can sell.

Cons

None really, culture at my store was great.

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Micro Center Response
4mo
Thanks for your review! We’re happy to hear you had a great experience with our team and found the sales opportunities rewarding. We appreciate the time you spent with us and wish you continued success! Best - Jennifer Rex - Senior HR Generalist – 614.850.3153
5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Customer obsessed culture with a strong emphasis on expertise and service. Leadership is highly engaged, with consistent focus on coaching, accountability, and development through structured one-on-ones and daily execution rhythms. Clear expectations across sales, service, and operations create alignment on what success looks like. The organization provides exposure across multiple business functions, allowing leaders to build well rounded operational and commercial skill sets. High performance environment that rewards ownership, initiative, and results.

Cons

As a smaller, specialized retailer, organizational growth and upward mobility may take longer compared to larger big-box companies. Resources and infrastructure are still evolving in certain areas, which can require leaders to be more hands-on. High expectations and pace can create pressure during peak periods, requiring strong prioritization and resilience. Some systems and processes have a learning curve, particularly for leaders coming from larger, more standardized organizations.

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Micro Center Response
1w
Thanks for taking the time to leave such a detailed review. We read all employee feedback and appreciate your insights on our culture, training, and fast pace. Your notes on where we can improve—like simplifying systems and keeping up communication as we grow—are definitely noted. Thanks for your hard work and everything you're doing for the team. Best - Jennifer Rex - Senior HR Generalist – 614.850.3153
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