You will get overworked and overwhelmed fairly quick as it is sometimes hard to keep people due to internal politics. Hours tend to be weird as they change every so often and weekends are gone unless you have certain priorities you must attend to. It is best to learn on your own about computers and then apply. Getting the CompTIA A+ is best before you get in, although if you do get in without it, you have 90 days to retrieve it with the company paying for it. With the large volume of customers, it will be hard to do.