Have enjoyed working here more than any other place - Director of Customer Success Miles IT Employee Review

5.0
27 Oct 2025
Recommend
CEO approval
Business outlook

Pros

The ability to learn and advance from within - When I started over a decade ago, I started as a entry level helpdesk. Every year or so I was able to advance roles and even change divisions until I found the job that was perfect for me. I like the autonomy - While things are generally processed based, there is a lot of autonomy throughout the day in your approach to problems and scheduling. I have enjoyed every employee I have ever had to work closely with. I feel you will learn more within 1 year at this company than many other places will learn in five. Living remote has allowed me to embrace the life I want.

Cons

There are high standards and expectations but they are very clearly defined. There is always a lot to learn and it might be overwhelming to some but I have always enjoyed the challenges.

avatar
Miles IT Response
7mo
Thank you for taking the time to write this review. I am glad that you enjoyed your time as an employee here. Wishing you the best in your career!

Explore other reviews about Miles IT

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Family comes first here at Miles IT. I work from home because I have kids in school and kids with special needs. Miles IT offers the flexibility I need to take care of them. Miles IT offers great opportunities for advancement and expanding your knowledge. Everyone I work with is super friendly, and we all strive to support and help each other succeed. We may have many divisions, but we are all one company, and we ensure each other's success.

Cons

Sometimes, I work a bit longer hours because I am so engaged in something that I can't stop until I'm done. (maybe that is my ADHD talking)

avatar
Miles IT Response
1mo
Thank you for taking the time to write this review. I am glad that you are enjoying your time at Miles!
2.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

You gain experience due to exposure to diverse environments. Plenty of opportunities to advance in a diverse company. Chances to earn certifications.

Cons

They work you to the bone. Good talent leaves the company simply because the level of stress associated with the job does not match compensation. At the end of the day you rarely have enough energy to seriously take on education or work on your certs.

avatar
Miles IT Response
11h
Thank you for taking the time to write this review. We, as a company, are committed to creating a comfortable, transparent, and collaborative environment for all employees, so I am disappointed to hear some of your feedback. Glassdoor reviews are anonymous, but if you would like to talk more about this, please reach out so we can discuss further.
See reviews by: Helpful|Rating|Date|All