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      Miles IT

      Engaged employer

      Miles IT reviews

      Have enjoyed working here more than any other place - Director of Customer Success Miles IT Employee Review

      5.0
      27 Oct 2025
      Director of customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      The ability to learn and advance from within - When I started over a decade ago, I started as a entry level helpdesk. Every year or so I was able to advance roles and even change divisions until I found the job that was perfect for me. I like the autonomy - While things are generally processed based, there is a lot of autonomy throughout the day in your approach to problems and scheduling. I have enjoyed every employee I have ever had to work closely with. I feel you will learn more within 1 year at this company than many other places will learn in five. Living remote has allowed me to embrace the life I want.

      Cons

      There are high standards and expectations but they are very clearly defined. There is always a lot to learn and it might be overwhelming to some but I have always enjoyed the challenges.

      avatar
      Miles IT Response
      7mo
      Thank you for taking the time to write this review. I am glad that you enjoyed your time as an employee here. Wishing you the best in your career!

      Explore other reviews about Miles IT

      5.0
      9 Apr 2026
      Senior software developer
      Recommend
      CEO approval
      Business outlook

      Pros

      Family comes first here at Miles IT. I work from home because I have kids in school and kids with special needs. Miles IT offers the flexibility I need to take care of them. Miles IT offers great opportunities for advancement and expanding your knowledge. Everyone I work with is super friendly, and we all strive to support and help each other succeed. We may have many divisions, but we are all one company, and we ensure each other's success.

      Cons

      Sometimes, I work a bit longer hours because I am so engaged in something that I can't stop until I'm done. (maybe that is my ADHD talking)

      avatar
      Miles IT Response
      1mo
      Thank you for taking the time to write this review. I am glad that you are enjoying your time at Miles!
      2.0
      9 Jun 2026
      Support consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      You gain experience due to exposure to diverse environments. Plenty of opportunities to advance in a diverse company. Chances to earn certifications.

      Cons

      They work you to the bone. Good talent leaves the company simply because the level of stress associated with the job does not match compensation. At the end of the day you rarely have enough energy to seriously take on education or work on your certs.

      avatar
      Miles IT Response
      11h
      Thank you for taking the time to write this review. We, as a company, are committed to creating a comfortable, transparent, and collaborative environment for all employees, so I am disappointed to hear some of your feedback. Glassdoor reviews are anonymous, but if you would like to talk more about this, please reach out so we can discuss further.
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