Doing what you love - Senior Support Specialist Miles IT Employee Review

5.0
15 Oct 2021
Recommend
CEO approval
Business outlook

Pros

-I'd like to say that this job truly changed my life. I've discovered capabilities of mine I never knew existed thanks to staff here always taking the time to help, educate, and assist as needed. I go to sleep at night with a clear head because I know I'm working for a company that does the right thing consistently, and I wake up ready to go for whatever comes my way. IT support can be challenging at times, but if it is something you are passionate about, this is the company to work for. -The sense of having a shared purpose while being a part of a team effort when working on complex problems, even across divisions. -The chance to help people accomplish more. Working in support, I am able to solve critical issues that are impacting businesses in real time, and that feels good. -Help from experts across all disciplines. I work with some of the smartest people I've ever met. They also happen to be funny, nice, and genuinely interesting people. -While during the pandemic we've added many remote workers, if you have access to the office at HQ in Lumberton there is amazing free food, a full gym, and an atmosphere teeming with possibility. -Fun events, whether working remotely or when the office is fully populated. Miles throws some great parties.

Cons

-Can be very busy at times -Sometimes I am afraid to ask questions that might be smart to ask for fear of seeming foolish in some unknown way

Explore other reviews about Miles IT

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Family comes first here at Miles IT. I work from home because I have kids in school and kids with special needs. Miles IT offers the flexibility I need to take care of them. Miles IT offers great opportunities for advancement and expanding your knowledge. Everyone I work with is super friendly, and we all strive to support and help each other succeed. We may have many divisions, but we are all one company, and we ensure each other's success.

Cons

Sometimes, I work a bit longer hours because I am so engaged in something that I can't stop until I'm done. (maybe that is my ADHD talking)

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Miles IT Response
2mo
Thank you for taking the time to write this review. I am glad that you are enjoying your time at Miles!
3.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place for IT beginners. They put family first and offer great flexibility with work-from-home shift timings. It’s a great environment for learning new skills and gaining hands-on technical exposure.

Cons

The company suffers from poor workload management, continuously loading tasks onto overwhelmed employees while senior staff are too busy to offer timely help. Management fails to value seasoned employees, routinely ignoring their feedback and opinions. Instead, the culture leans into unnecessary micromanagement, where employees are constantly criticized for petty mistakes that do not impact the customer, leaving staff feeling unappreciated. Combined with the complete absence of an HR department to address behavioral issues, this creates a highly stressful and toxic work environment.

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Miles IT Response
1w
Thank you for taking the time to write this review. We, as a company, are committed to creating a comfortable, transparent, and collaborative environment for all employees, so I am disappointed to hear some of your feedback. Glassdoor reviews are anonymous, but if you would like to talk more about this, please reach out so we can discuss further.
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