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      Mitie

      Engaged employer

      Mitie reviews

      Mitie is nuanced - Customer Service Officer (CSO) Mitie Employee Review

      3.0
      13 Oct 2025
      Customer service officer (cso)
      Recommend
      CEO approval
      Business outlook

      Pros

      If set with the right team and management, you can progress and excel in your career progression. Supportive management who help you along your journey are key to this as many employees don’t actually take advantage of the Learning Hub and don’t know how to search for courses and online modules.

      Cons

      Management who don’t assist you and come up with excuses when it comes to training for new job roles or don’t take you seriously when you make complaints about racist colleagues need to be looked into by senior management and investigated, but instead they all collude and brush everything under the carpet. This was a main reason I was forced to apply on internal vacancies and move onto a different site at a different contract.

      avatar
      Mitie Response
      7mo
      Hello, thank you for bringing this to our attention. At Mitie we have a zero tolerance approach to racism within the organisation. Please send us a direct message with your contact details, so a member of our team can follow up. We also have a 24hr confidential whistleblowing service that can be contacted on 0800 949 6388 Thank you, The Mitie Team

      Explore other reviews about Mitie

      5.0
      6 Sept 2018
      Senior compliance manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent career prospects and bold initiatives to drive successful client and customer relationships

      Cons

      Communication from group is improving but has been difficult at times.

      3.0
      8 Feb 2025
      Supply chain advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      basic benefits, some teams are hybrid

      Cons

      mircomanagement, pay is not ideal

      avatar
      Mitie Response
      1y
      Thank you for your valuable feedback. At Mitie, we think it’s important to reward you for a job well done. We are pleased to hear that you enjoyed the benefits we offer during your time at Mitie. Catherine
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