The easiest retail job you’ll work - Retail Sales Associate/Key Holder Mud Bay Employee Review

2.0
10 May 2022
Recommend
CEO approval
Business outlook

Pros

Discount in store, up to 40%

Cons

Rampant nepotism, inconsistent scheduling, misinformation regarding veterinary medicine

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Mud Bay Response
2y
Thank you for your review. We are sorry to hear that you didn’t enjoy your time with Mud Bay. We work hard to ensure that our Muddies are treated fairly and consistently across all of our locations. Our on-staff veterinarian Dr. Katy has been in the veterinary field for nearly two decades, with experience in both general and emergency medicine. She has additional education in food therapy, food safety, pet behavior, and small animal care. Dr. Katy partners with our Category and Learning & Development Teams, among others, to provide thorough, accurate, and informative information for our Muddies and for our customers. We welcome questions and feedback on any information that isn’t thought to be accurate, and do our utmost to ensure that the health and happiness of dogs and cats remains one of our top priorities. We are also proud to use the MIT living wage calculator in our pay structure, which is updated annually and calculates cost of living for individuals by county, including variables such as food, childcare, health insurance, housing, personal care items and other necessities. We also offer opportunities for promotion as another avenue for team members who would like to increase their earning potential.

Explore other reviews about Mud Bay

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company. Very friendly and professional. Treat you like a family.

Cons

Your work night shift. So if that’s not your thing you won’t like it.

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

Cons

Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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