Forgetting their Educational Roots - Anonymous employee Mud Bay Employee Review

1.0
29 Nov 2010
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Most of the other staff are incredible people Sales reps will sometimes come by and do trainings The customers can be amazing and you get to meet animals all day long Great discount on product, ok discount on food

Cons

There are no benefits unless you are a lead. They will often hire management from outside than allow growth from within. The company is quickly steering away from being a workplace of educated staff and more about pushing product. Ever since their educator quit there are no more educational trainings. When employees have gone to management to talk about their frustration with the company's changes the response that they are given is "if your not happy with the direction Mud Bay is headed then you can always quit", and then are fired afterward for not being excited enough about the company. the company is growing too fast and the careless growing is causing many problems.

Explore other reviews about Mud Bay

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company. Very friendly and professional. Treat you like a family.

Cons

Your work night shift. So if that’s not your thing you won’t like it.

3.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

Cons

Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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