Consultant - Anonymous employee MuleSoft Employee Review

I'm sorry for the difficulties you're experiencing. Please know that I would be happy to talk through your concerns anytime in person. As the MuleSoft product, the company, and our customer base have grown significantly over the past few years, so have the charter and required skills of the Customer Success team. The mission of Customer Success within MuleSoft is to be the ultimate advocates for our customers and ensure they achieve their outcomes with the MuleSoft solution, sometime through direct engagement and sometime by ensuring they are engaged with the right resources across MuleSoft. Technical enablement has not traditionally been a central part of the Customer Success skill-set but that is changing. We are now aggressively recruiting and hiring technical resources on both the architecture and product side and expect to be able to drive much more direct technical enablement out of Customer Success. Appreciate your candid feedback and more than happy to sit down and discuss this in person.