Pros
Solid 401k, Good Health Insurance, Sometimes Surprise Bonuses are given
Cons
The company has had such a high turnover rate to other departments and people going to other jobs that they decided to not speak about metrics but they are still very much spoken to. There's a ton of people in higher positions that are extremely under qualified. This job doesn't pride employees on actual customer experience or work ethic; they promote people who cozy up. The way bathroom use is policed has become absurd. They will tell you that it's okay to take breaks when you need to but then harass you about it later. They use Ring Central and have everyone on auto answer so you can't even eat or drink let alone talk to your peers without having someone on your line so you must immediately say hello and then you are bullied if your after call work is too long, Break times should be for taking a break- not to make sure you're completing all bathroom use for the day. There is zero time to actually talk to your peers. The company expects all bathroom use to be completed during your two 10 minute breaks that should be time to refresh and take a breather. They added rooms for prayer that take almost the entire 10 minutes just to walk to and back from and then wonder why no one uses them to meditate or ask a higher power for a new job. This job will expect you to come in when your child is sicker than a dog and guilt you for even considering asking for a day to stay home with them. Supervisors are allowed to do whatever they want. They can leave as they please and stroll around the floor without a care in the world and have no clue what it's like to be on auto answer or have such crazy metrics since they weren't even like that before they got promoted. They do not support peers when call volume is high and instead expect us to be all hands on deck.....