Pros
I would say only that it’s a job
Cons
Many of the reviews for adjusters are fairly accurate. This may not be true of other positions in the company but for experienced adjusters with more than a year of experience they almost all ring true. This is for adjusters only, pay attention to the ones that the employee has been there more than a year. You will have high volume absolutely no work life balance. Daily threatened with write ups if you don’t meet a metric. Metrics are unattainable with volume. Most adjusters have have 150+ claims. Also as an adjuster we’ve been informed that if we do not respond to an agent request immediately and miss two calls/emails we have been told we would be fired. Please read that again if you don’t respond to an agent call/email immediately you can be fired. They put this in writing. Keep in mind you will be getting call center volume I receive anywhere from 40-100 calls daily and I’m expected to be in a call Que to not only take my calls but other team mates as well your metric is 55% of calls so if I get 100 calls I have to answer min of 55 calls to meet the metric as well as answer emails, work up claims, remind people to get paperwork in, pay claims and field escalations. Please keep in mind I’m an adjuster my job is to adjust claims and settle total losses but I’m also expected to be in a call Que as if I was in a call center with call center volume. You work you 8hrs to answer calls and emails so you can spend another 4hrs after your out of the Que to do you actual job. I’ve easily worked 50-60hrs on average for several years (yes I said years) and I completely burned out. Most of us are salaried so absolutely no overtime pay. So overall you are making significantly less per hour with the hrs worked. I make a decent salary but if you factor in the hours I work then in reality I make about $10 less on the hour. I don’t disagree with the few that said it’s not terrible to get your license and get some experience with claims but if this is your very first experience with claims you will burn out extremely quick and feel completely overwhelmed. I’ve done this job for over 10 years at different carriers and this is by far by leaps and bounds the worst place I have ever worked. If you want to work here please and I mean this with complete sincerity prepare to feel inadequate, overwhelmed, anxious and defeated daily. You will never quite match up to the expectations your given. And they will emphatically let you know that daily/weekly/monthly. There is not a day that goes by that I’m not I’m not doing enough, I’m not doing it well, everything I’m doing is wrong so we are going to write you up. I’m an experienced senior adjuster and there’s absolutely no way to stay on par with the expectations you’ve been given. I urge you if you decide to still work here to make sure you set your expectations accordingly. Have super duper thick skin as well. If you aren’t prepared to be told daily you suck at your job by both customers and management you will not make it. As a senior adjuster I help train newbies and within a couple of months they come back to me saying it’s too much, I’ve actually had a few cry and tell me how miserable they are. I’m not speaking poorly about this company just to complain, I’m speaking about this from experience as a senior level adjuster doing this for more than 10 years. Total loss in general no matter the carrier you work at is not for the faint of heart because customers are horribly difficult to work with but you pair that with horrible management, a toxic work environment, no work life balance you are just asking for burnout in a matter of months. The last three new team members have only last about 3 months before it all falls apart, 6mo or less until they are written up and put on a performance plan. If your lucky enough to make it a year, you’ve been applying for 6mos trying to get the hell out. Most haven’t made it a year. That should speak volumes. One last tid bit that speaks to the company and how it operates in the past 5 years we have lost almost 120 people due to burn out/disability leave, people going else where to have a life again or them being fired. That may not sound like a lot to some but when your department is only about 150 that’s a lot of people in a very short span of time.