A TECH DISASTER! - Anonymous employee Nespresso Employee Review

1.0
15 Sept 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Friendly co-workers who are genuinely helpful, depending on where you work .

Cons

Terrible outdated POS system that causes a lot of stress for retail staff and customers alike. (Windows 7!!! I'm not kidding! Hasn't been updated in over 5 years and keeps breaking down, and that's only if you can actually log on to the system, which takes forever. This often results in abuse from customers so is incredibly stressful... Also convoluted and overly complicated procedures for in-store subscription, among other things.... promo codes supplied by HQ are also often unreliable, leading to more confusion and headaches. The tech department never offers its retail stores any decent support and they are just expected to suffer with it all.

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5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people and great benefits

Cons

Hard to move up positions

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Nespresso Response
2w
Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.
3.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Nice coworkers - Organized workplace

Cons

- Boring - Public facing nonsense

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