8 Sept 2021
Nespresso Response
4yDear Former Boutique Associate,
I enjoyed reading about your time with Nespresso and the positive experience you had with your manager. I believe our people are what make our company special, and we are proud to offer employees a competitive benefits program with excellent perks. You’re right, customer service and satisfaction are at the core of our business and we’re constantly striving to offer the best omni experience for our customers whether that is in stores or online. Training and guidelines are necessary for this to happen, and we offer great training programs which include all facets of the business, such as products and sales opportunities. I am open to hearing your ideas on how these can be improved on the employees’ end. Please reach out to me at any time, happy to discuss.
All my best,
Alfonso Gonzalez
CEO, Nespresso North America