extra - Coffee Specialist Nespresso Employee Review

2.0
17 Jan 2024
Recommend
CEO approval
Business outlook

Pros

free coffee and machine. coffee credits

Cons

alot of kpi. stupid bonus system. for example u get quarterly bonuses if your average basket value was 75$ for the quarter. if you hit that 75$ mark yoh receive 15% of your hourly wage for that quarter. This is dumb because someone who works more hours and takes more customers may not hit that 75$ mark in the off season. but someone who works one day a week and does less work and is lucky will deadass get the bonus while u get nothing. and they make u say this long script to every customer and send a secret shopper to ensure that u stick to the script.

avatar
Nespresso Response
2y
Hello, Thank you for sharing your insights about your experience with Nespresso. We are glad to read that you value the array of perks and benefits we are providing. Well-being and engagement are very important topics to our organization. Regarding the areas of improvement you mentioned, we are actively reviewing our policies to ensure they are fair and reflective of all employees' efforts. Your point about the script and secret shoppers is duly noted, and we will work to innovate interaction for our teams. Your feedback is valuable to us, and we are committed to making improvements. If you have any specific suggestions or further concerns, please feel free to reach out to your former local HR team. Wishing you well in your new endeavors. Thank you.

Explore other reviews about Nespresso

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people and great benefits

Cons

Hard to move up positions

avatar
Nespresso Response
2w
Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.
3.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Nice coworkers - Organized workplace

Cons

- Boring - Public facing nonsense

See reviews by: Helpful|Rating|Date|All