Pros
Several assistant managers and managers were genuinely supportive and demonstrated strong leadership skills. Gained valuable knowledge about fashion, styling, and inventory management while working alongside passionate, like-minded individuals. Enjoyed collaborating with great coworkers who made the work environment positive overall. Convenient location with easy train access, though parking fees were a downside for those who drove.
Cons
Some members of management could be passive-aggressive at times, making open and effective communication challenging. The commission-based pay structure often created a highly competitive and toxic environment among coworkers. When two people are assigned to the same section but one consistently makes around $5,000 in sales while the other struggles to reach $1,000, it inevitably causes frustration and competition. Limited opportunities for advancement into other departments, and the pay difference between assistant managers and sales associates was minimal. It made sense why some sales associates stay stagnant for so many years because it is impossible to move up. Upper management showed little concern for employee safety. When customers became angry or abusive, we were still expected to treat them respectfully because “the customer is always right.”