If this is your industry, this is one of the better places to work. If this industry isn't for you, run. - Cosmetics Counter Manager Nordstrom Employee Review

2.0
2 Jun 2010
Recommend
CEO approval
Business outlook

Pros

Great benefits and provided amazing service to the customers. Very innovative and forward thinking in how to better service the client.

Cons

Management played by the book and often had myopic vision when it came to great opportunities. Played employees unfairly.

Explore other reviews about Nordstrom

5.0
17 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Overall great retail experience. No major complaints.

Cons

No cons to think of at this time.

2.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

2
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