Customer Engagement and Experience related roles and reflections - Business Analyst Novartis Employee Review

4.0
22 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Rigorous environment in terms of peers and superiors on campus, high quality products, good networking opportunities but requires high differentiation tactics, good reputation with customers, optimistic new direction with customer centricity and innovative solutions to complement our medicines.

Cons

Overinflated role descriptions if comparing to competitors, somewhat disorganized ways of working after recent transformation in the company, high competition for new roles as many senior and skilled talent was let go off, reverting to hiring traditional/more conservative profiles, at times too political of a work environment, subpar relocation and tax services for expats (EY makes constant mistakes, KPMG was better).

Explore other reviews about Novartis

5.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good company and culture in general

Cons

Constant reorganization and lay offs make ppl anxious

2.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Pays pretty well in comparison to similar jobs in the market

Cons

Unstable schedule where you are often asked to come in overnight (1-2 am) regardless of if you have worked the previous day or are off. Basically feels like you're permanently on-call to conduct environmental monitoring. Training is slow. The Micro dept in general is currently understaffed. The job also involves lab work once you are done with your daily environmental monitoring tasks. The work never ceases and the Technicians as a whole has several responsibilities. Promotions seem to come very slowly here.

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