I worked here for a couple of weeks. I was quite literally told to lie to the clinicians about issues that facilities have with them. I don’t lie in my personal life, and the fact that I was told to lie at work is disgusting. I left over it. I’m guessing that the procedure where the call center is told to lie to the nurses and cnas is going to change super fast after this review, I hope you are held accountable for your dishonesty, and making employees lie. Because it’s a position I should have never, ever been put in. You probably should’ve had a better procedure in place before you told your employees to lie. If you lie about small things. What big things do you guys lie about? That’s what everyone who wants to work with Nursa should ask themselves. Compliance is across the board, it’s your internal conduct and behavior. How are you guys doing with that? Are you epically failing to a point that people should start paying attention? Do you make your employees lie to people? on a recorded line? There should have never come a point that I had to question my morals, and integrity to work at a job but it happened here. The way a company treats their lowest level employees say a lot about a company as a whole. Do you guys fix issues for your call center or do you leave them to take crappy calls over issues you could’ve fixed weeks ago? It’s not a call center. It’s a complaint center. Rename it to what it is. Because you don’t care to help people who call in. Do you? Not only that you guys don’t care to fix issues, because you have a complaint department to take all of those horrible calls, that have quite literally no resolution. If you fixed any issues or bugs
the issues would get fixed and you would’ve have to tell employees to lie. What a great company (sarcasm)
