good company - Patient Service Representative OU Health Employee Review

Workplace Culture and Team Collaboration: Many employees appreciate the supportive, family-like atmosphere and strong teamwork within their teams and across departments. They value the camaraderie, inclusivity, and mutual respect that foster a positive work environment focused on patient care. Meaningful Work and Patient Impact: Employees find motivation and satisfaction in knowing their work directly or indirectly improves patient care and community health. This sense of purpose is a significant driver of engagement.

Degree Requirements and Career Advancement: Many employees express concern that strict degree requirements, especially for IT roles, hinder career progression and demoralize experienced staff without degrees. There is a strong preference for recognizing equivalent experience or certifications in lieu of formal degrees to promote internal mobility and retain talent.

Friendly co-workers, ample PTO, pay is fair after several adjustments over the last few years.

For an entity that shares its name with a school, they do not invest much in education, unfortunately. Inconsistent, poorly-trained managers hiring friends and family, very high turnover. In 6 years, I never once worked on a fully-staffed team.