Poorly run and mismanaged company that puts the interest of investors over employees and customers - Controller Omatic Software Employee Review

The company shift from a focus on providing purpose-built technology for nonprofit clients to being beholden to investors looking for a return has destroyed the company culture and meaning. A current inexperienced CEO who, while intelligent and motivated, lacks ability to perform the role, and as a result, “leads” by fear. Those who don’t get in line are generally fired or are smart enough to leave. His favorites are obvious. His immature micro-managing undermines other managers’ decisions, leaving managers handcuffed with the knowledge that their decisions can be overruled at the CEO’s whim without discussion. This tornadic environment contributes to a culture of paralysis, finger pointing, and lack of accountability and ownership. Middle managers’ main job is to keep their employees from knowing about the full chaos at the executive level. Most experienced and successful employees have departed or are looking for the exits. Siloed departments create misalignment between product development, sales, implementation services, support, marketing, and administration. There is a general lack of transparency in company performance and metrics including client and employee retention. Unrealistic goals are set for sales, and targets move throughout the year. Opaque and impossible company goals are set that affect company bonuses. Company bonuses have not been paid in years. The company is dependent on Blackbaud and Blackbaud’s clients for survival, a precarious position at best. Business outlook negative. The company will need to be sold or downsize to avoid a dumpster fire flameout.