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      Optimizely

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      Massive Culture Shift - Customer Success Manager (CSM) Optimizely Employee Review

      2.0
      10 Jul 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teammates to work with. Good benefits. Opportunity to travel on occasion.

      Cons

      This was a dream job and dream company for a long time. Management was helpful and supportive. Everything we did together was a joy and you looked forward to meetings. New leadership has come in and all the culture that was built up is gone. This went from a Customer Success job to a Customer Retention job. Forecasting is 90% of the job, and if your forecast or renewal is not perfect...you will be looking in from outside. If you are not able to get into the NYC office frequently, do NOT expect advancement in this company. Promises for advancement will never be honored unless you are in the NYC office and cozy up to leadership. If you like long hours, micromanagement, and constant stress - you'll love it here!

      avatar
      Optimizely Response
      4mo
      Thank you for sharing your feedback. We’re glad to hear you valued your teammates, benefits, and travel opportunities during your time at Optimizely. We also hear your concerns about the changes in focus for the Customer Success team and the pressures around forecasting and renewals. We are actively working to balance business priorities with employee experience, and to ensure our culture continues to support collaboration, growth, and well-being across all locations. Your insights are valuable as we continue to refine processes and create an environment where our people can thrive. Thank you for your contributions to Optimizely.

      Explore other reviews about Optimizely

      5.0
      28 Apr 2026
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great job on enabling us on AI

      Cons

      No issues at the moment.

      avatar
      Optimizely Response
      4w
      We truly appreciate your feedback and your commitment over the past year. At Optimizely, we are committed to being an AI-first company, and a huge part of that is ensuring our team has the tools and training needed to succeed. Hearing that you feel well-enabled on our AI initiatives is a strong validation of that effort. Thank you for your hard work!
      2.0
      31 May 2026
      Marketing specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Active customer base - Modern product - Opportunity for leadership exposure

      Cons

      - Dismissive promotion culture - Pay is mediocre; employees with more senior titles making the same as less senior employees - Poor career advancement and recognition - Lack of career guidance, support, and proper feedback - “Pull your socks up” mentality with little clarity into promotion opportunity - “You should be grateful to work here” culture

      1
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