its more about retaining clients now, not making them succeed - Customer Success Manager Optimizely Employee Review

We truly appreciate your feedback and your commitment over the past year. At Optimizely, we are committed to being an AI-first company, and a huge part of that is ensuring our team has the tools and training needed to succeed. Hearing that you feel well-enabled on our AI initiatives is a strong validation of that effort. Thank you for your hard work!

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations, particularly around career growth, recognition, and clarity on progression—these are areas we take seriously. We aim to create an environment where employees feel supported, fairly recognized, and have clear paths for development. Your comments around promotion transparency, feedback, and workload are important, and we are actively working to improve how we communicate expectations and support career progression across teams. In terms of compensation, we regularly review and update our pay bands to ensure they remain competitive and fair across the company. We’re committed to maintaining a strong pay for performance with consideration of internal equity and feedback like yours helps us continue to refine this approach. We’re glad to hear you found value in our product, customer base, and opportunities for leadership exposure, and we appreciate you acknowledging those aspects.