A Soul-Crushing Machine Disguised as a Job - Loan Officer PENNYMAC Employee Review

1.0
9 Sept 2025
Recommend
CEO approval
Business outlook

Pros

• You might make money if you get golden leads (don’t count on it). • Base pay during non-tenured months gives you temporary breathing room.

Cons

Training is a joke: six weeks of slide decks and half-baked “shadowing” where you often can’t even hear the borrower. You’re thrown in blind and blamed when you sink. • Non-tenure lasts ~3 months. Sounds safe—until your last non-tenured month rolls over and drags down your first three months of tenure. You’re haunted by numbers you had no chance to escape. • Calls are a trap: you can lock as many as you want, but if they don’t fund, you’re accused of “costing the company” thousands. Instead of coaching, you get public shaming. • Leadership is chaos. Some managers hide, others panic, all live in fear. Genuine support is extinct. The culture is built on intimidation, finger-pointing, and fear. • Toxicity is woven into every metric. You can fund loans and still be told you’re failing. The system is designed to chew you up and spit you out. • Upcoming comp plan change—expect to work harder each year for less.

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PENNYMAC Response
8mo
Thank you for taking the time to share your feedback about your experience with our company. We genuinely appreciate your honesty and are sorry to hear that you had a negative experience with our management and training. We understand the importance of work-life balance and the impact it has on our employees' overall well-being. We apologize if you felt that this was not prioritized during your time with us. We will take your feedback into consideration and work towards creating a better balance for our employees. We understand that every department plays a vital role in our company's success, and we value the contributions of each team member. We will continue to work towards creating an environment where all employees feel equally valued and appreciated. Thank you again for sharing your thoughts with us. We genuinely value your feedback and will use it to improve our management practices and overall employee experience. If you wish further discussion, please email us at employeerelations@pnmac.com

Explore other reviews about PENNYMAC

5.0
31 Aug 2025
Recommend
CEO approval
Business outlook

Pros

good management fun environment room to excel

Cons

pay was very low for current market

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PENNYMAC Response
8mo
Thank you for taking the time to provide your feedback on your experience. We appreciate your willingness to share your thoughts and concerns. We constantly review our compensation packages to ensure they remain competitive within the industry. However, we will take your feedback into consideration and evaluate any potential adjustments that may be necessary. Your feedback is valuable to us as we strive to create a positive and rewarding work environment for all our employees. If you have any further suggestions or concerns, please do not hesitate to reach out to us. Thank you once again for your feedback.
1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good team and good cafeteria

Cons

-micromanagement heaven -you want a promotion? Too bad a DEI hire from outside the company is going to take it instead -they love pulling the rug from under you with a new comp plan “to match industry standards”. -they treat their processors like they’re kids in a sweat shop so the processors have no incentive to care about your file (they give them peanuts as a quarterly bonus) -they have RCT spies to watch everything you do and snitch to your manager/ set your lunches / decide if your time is approved -they act like it’s the best place to work but it’s absolutely not

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