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PNC Financial Services Group

Engaged employer

Don’t care about you - Teller Supervisor PNC Financial Services Group Employee Review

1.0
2 Jul 2022
Recommend
CEO approval
Business outlook

Pros

Team oriented Great branch managers

Cons

Upper management will NEVER have your back. They will always try to find some way to screw your over. Whether it’s barely giving you a raise while you risk your life working at a branch during a pandemic, to giving you false promises of advancement only back track and say “well we need you to get experience in this area now,” to allowing customers to assault employees. That’s right! I’ve seen customers verbally assault and physically throw things at employees and threaten to fight them and upper management won’t even close their accounts and instead ask the employee “what could you have done better?” Like it’s always ALWAYS the employee’s fault. PNC will NOT have your back or best interest in mind. They WILL NOT promote you unless upper management personally likes you. They will literally dangle the opportunity of advancement right in front of your face only to get you to work harder and handle more responsibilities by telling you that they will give the position to you after completing but little do you know that they were never going to give you the position to begin with. I left the company after I got a job somewhere else and in a position I applied for at PNC and didn’t even get an interview for. Good to know that another company that I never worked for will give me an opportunity but after my 6 years at PNC I was denied for the exact same position. Way to value your employees.

Explore other reviews about PNC Financial Services Group

5.0
29 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Really good training, benefits , tiered system for bonus from sales, not too pushy , good amount of clients

Cons

Not too many really. Maybe working saturdays

2.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Easy enough to request time off. ( In the call center not branches) Remote, 9 occasional absence days and you start with 3 weeks vacation. I had some really great coworkers

Cons

The Burnout! Back to back to back to back calls. Ridiculously unrealistic expectations of us. They come up with a new buzzword and go all in. Recently their buzzword is hospitality. However it's anything but hospitable. PNC causes mistakes for customers and then we get yelled at. With absolutely no way to fix it promptly. They take double payments all the time and customers call in ripping mad and we have to say oh sorry our bad will send you a check in 2 weeks but we got to make sure the money clears first. It's truly insane. Another buzzword is empathy, and again they don't have much empathy for us. In a shift you can easily take 70 calls. The matrix every year gets more impossible to meet. And in every year they change how they're going to write you up. They went from six instances down to one. Just make one mistake and you're written up. I hope they can RESOLVE this issue for themselves.

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