A Truly Exceptional Place to Work at Patch My PC - Account Manager Patch My PC Employee Review

5.0
5 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Working at Patch My PC has been one of the most rewarding experiences of my career. From day one, the company’s values:- ‘humble’, ‘empathy’, and ‘we deliver excellence’; shine through in every aspect of the workplace. The culture here is unlike any other; it’s collaborative, supportive, and genuinely focused on both employee and customer success. Leadership, starting with the co-founders, lives and breathes these values, fostering an environment where everyone feels valued and empowered to contribute. The growth mindset at Patch My PC is a game-changer and refreshing. As someone in Account Management expanding the APAC region, I’ve been encouraged to take on new challenges, learn continuously, and grow both professionally and personally. Management actively listens to feedback and incorporates it into decision-making, which makes you feel like your voice matters. The team dynamic is incredible; everyone is competent, friendly, and willing to collaborate, creating a sense of camaraderie and well-supported that’s rare in today’s corporate world. The benefits and total rewards package are outstanding. Without diving into specifics, I can say that Patch My PC goes above and beyond to show appreciation for its employees in surprising and meaningful ways. The fully remote setup is seamless, with efficient onboarding and streamlined processes that let you focus on your work. Even with a global team, the company fosters connection through thoughtful initiatives (like the upcoming company-wide retreat, which I’m thrilled about!). In my career stage, I’m looking for purpose, meaning and enjoyment in my role, and PMPC has ticked the boxes.

Cons

It’s honestly hard to find any major drawbacks. For some, the fast-paced environment may be a challenge. For me, this is exciting; it provides purpose and a goal to continue this growth and satisfaction when achieved.

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Patch My PC Response
9mo
Thank you for sharing such a thoughtful review. I am really glad to hear our values of humility, empathy, and delivering excellence are showing up in your day to day. It is exciting to see you embracing the growth mindset while helping us expand in APAC. The fast pace can be a challenge, but it is also what drives the purpose and progress you mentioned. I appreciate you calling out our culture and team dynamic, those are things we work hard to protect as we scale. - Justin Chalfant

Explore other reviews about Patch My PC

5.0
3 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Leadership is genuinely engaged and invested in my growth. I’m constantly learning and evolving, which has been such a refreshing change of pace. My team is fantastic. Thoughtful, kind, and incredibly supportive. I’m really enjoying my time here so far. I stay busy, but I’ve been able to make a meaningful impact, and that’s been incredibly rewarding. The benefits are really strong and thoughtfully designed. A truly comprehensive Total Rewards package. The culture here is really unique and something I really appreciate! Very much looking forward to growing my career with this company.

Cons

We are growing quickly, which can sometimes mean shifting priorities and evolving processes. If you prefer highly structured environments with everything fully built out, this may feel fast paced at times. We are remote - so you have to make a conscious effort to connect, but PMPC also gives us real opportunities to connect in person (Annual All-Company Summit!)

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Patch My PC Response
3mo
Thank you for taking the time to share this. I’m really glad to hear you’ve had such a positive experience so far. It means a lot to hear that your team has been supportive and that you feel you’re learning and making an impact. You’re also right that growth brings some shifting priorities and evolving processes. We’ll keep working to improve clarity and communication as we scale. Thanks again for being part of the team. I’m excited to see your continued growth here. - Justin Chalfant
5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I had recently retired from a large software company after 30+ years of service. I wasn't sure if I was done working but I knew that chapter in my life was done. The things that I had loved about my previous company were long gone. Customer obsession, showing empathy (especially to employees), and humility, to name a few core values, were no longer part of the company culture. Work was no longer fun. It had become just a job. I can honestly say that this was the only scenario and company for which I considered coming out of retirement and pursuing. The leadership team models & lives our core values day-to-day. This has created a culture where employees are empowered to do their best work. I definitely have a passion for the solutions that we build and the lives that we are able to change but how we do it has been the most refreshing to me. Work is fun again.

Cons

I'm not sure I have run across any to date. We're fully remote and flexibility is valued. Maybe a con is not joining PMPC sooner?

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Patch My PC Response
3mo
Thank you for taking the time to write this. Coming out of retirement after 30 plus years to join Patch My PC is a huge compliment, and I do not take that lightly. I really appreciate how you described what changed at your previous company. It is a good reminder of what can get lost when companies scale, and it is exactly what we are trying to avoid. Customer obsession, empathy, humility, and staying grounded are not posters on a wall for us. They have to show up in how we lead and how we work together every day. I’m also glad work feels fun again. That might sound small, but it is not. Life is too short for a place that drains you. Thank you for being here and for helping us keep our culture strong as we grow. Also, the “not joining sooner” line made me laugh. Justin Chalfant
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