Fluid and unstable upper management, but you can earn as much as you can tolerate - New Client Setup Specialist Paycom Employee Review

4.0
8 Dec 2024
Recommend
CEO approval
Business outlook

Pros

There are plenty of opportunities for lateral and vertical advancement as well as overtime and incentive pay.

Cons

Management can often lose sight of why OT is needed and resorts to hounding staff wondering why OT is occurring. There is constant change in the upper management, and even C-levels, of multiple key departments. This leads to a complete lack of direction past a day to day grind.

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Paycom Response
1y
Paycom is dedicated to fostering a culture of growth and development, with opportunities for employees to advance and take on new challenges. We are glad you have seen these opportunities in action! We do recognize our organization is dynamic and fast-paced, and we are committed to maintaining a clear direction and vision that guides our decisions and actions. If you have additional feedback, please message hrmgmt@paycomonline.com.

Explore other reviews about Paycom

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Training, pay, and benefits are really good

Cons

9 hour day is brutal

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Paycom Response
2d
Strong development, competitive compensation and meaningful benefits are part of how we invest in our team, and it's great to see that reflected in your experience. Thank you for sharing!
2.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

Cons

- Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.

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