Excellent place to work - Merchant Support Specialist Payroc Employee Review

5.0
25 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Global Growing Lovely people Opportunity to learn a lot The managers help you to progress

Cons

Working US hours meaning you have to work late

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Payroc Response
8mo
Thank you for your thoughtful feedback! We’re thrilled to hear that you’ve found Payroc to be a supportive and growth-oriented environment, and that you value the global reach and opportunities to learn and progress. We recognize that aligning with U.S. hours can be challenging, and we truly appreciate the flexibility and dedication of our team members in Belfast. We’ll continue to look for ways to support work-life balance while growing together. We’re glad you’re part of the Payroc team!

Explore other reviews about Payroc

5.0
27 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Really great people to work with.

Cons

None that I can think of

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Payroc Response
1mo
Thank you for sharing this! We’re thrilled to hear that you’re enjoying the culture and the people you work with—our team truly makes the difference. We’re grateful to have you as part of Payroc!
1.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I would say it’s a remote role that helps you save on gas until they suddenly pull a bait and switch.

Cons

This company is extremely unstable. They will smile to your face one day and let you go the next without any prior warning, leaving you suddenly without income or security for your family. Despite that, they continue sending emails pushing you to participate in company surveys and subtly pressure you to present it as a “great place to work,” which feels very disingenuous. Upper management consistently expects more work for less, and employees are often required to put in long hours. If you try to set reasonable boundaries—like sticking to an 8-hour workday—you’re made to feel like you’re not doing enough. The company also seems to prioritize acquiring other businesses, only to follow up with layoffs shortly after. Leadership messaging is also misleading. In meetings, they encourage employees to “speak to your manager” if workloads become overwhelming, but in reality, that support isn’t there. Additionally, I originally applied for a fully remote position, only to experience a bait-and-switch where I was later required to go into the office. Even then, upper management was rarely present or accessible. Overall, this was a very frustrating and disappointing experience. If you’re considering working here, be prepared for a very unpredictable Rocy ride!

3
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Payroc Response
1mo
Thank you for your candid feedback. We’re disappointed to hear that your experience felt this way. We take feedback about leadership communication, workload expectations, and employee support seriously. It’s important that employees feel they can speak up, set reasonable boundaries, and receive the support they need—your comments highlight areas where we need to continue improving. We also recognize the importance of clear communication, particularly as the organization grows and evolves, and we are actively focused on strengthening alignment and transparency across the business. Thank you again for sharing your perspective.
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