Customer Service Rep-NPIC - Customer Service Representative Peckham Employee Review

1.0
7 Apr 2016
Recommend
CEO approval
Business outlook

Pros

They supposedly help people with disabilities. It was a nice place to work at and, at one point, I actually enjoyed my job.

Cons

In random order... •No more than 9 min/day to use bathroom outside of breaks/lunch •Never given raises •Unforeseen circumstances are considered attendance issues • Accommodations are limited even with appropriate medical documentation •Management not trained in CPR and many employees have life threatening ailments •Employees are not properly trained for the job and are punished for it •Excessive micromanagement •Management is not approachable and not fully trained. Many questions regarding policies and procedures went unanswered •Management does not nurture areas for growth; growth is stifled •There is very little opportunity to advance within the company and candidates are selected for promotion based on favoritism that is not necessarily based on performance •There is no regard for employee's safety •Office sanitation is not a priority •Vocational Services Specialists (VSS) are never available • While the facility has a partial gym, overall employee health is not regarded •FMLA was not given in an appropriate time frame and once approved, time was docked before being notified of approval

Explore other reviews about Peckham

5.0
26 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They worked with me to build a schedule that worked for me as I transitioned from full-time to part-time.

Cons

There are strict requirements on how the work is carried out. The pay and benefits are not great.

2.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers (non management roles)

Cons

Extremely underpaid as staff, told to be grateful for the scraps we receive (for front line staff in high stress positions)

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