Pros
Work from home after covid.
Cons
It could be a great place but something is getting lost along the way. First there's a gap of 12K in between salaries of the agents. I worked years without the promised raise. If you give feedback to CC supervisors or VP they wont listen unless it benefits them somehow. There's a specific group of people in CC that you need to get along with if you are looking for a promotion or even just trying to be a part of the ongoing projects. The CEO prefers to be funny than being open and transparent. During covid, the ceo made a video dressed as a superheroe together with people from other departaments to show how TK won covid, just a small detail: the entire company was out of ERTE while CC was still with work hours and salary reduced. It was extremely offensive.