Arrogance and Favoritism Abound - Technical Support Qualtrics Employee Review

2.0
18 May 2017
Recommend
CEO approval
Business outlook

Pros

Free food, smart people, free gym

Cons

- Favoritism (anyone who isn't a "bro" or friends with the CEO gets shafted) - low pay and hard to get raises (don't even get raises with promotions) - Uneven distribution of accounts - Clients are overpromised and under-delivered so support and professional services are worked to the bone trying to help clients who were promised things that the platform doesn't do. - Arrogance that is almost tangible. You can feel it. It's disgusting. - Hypocrisy - they claim transparency but then discourage anyone from talking about things like salary, stocks, or going public. - They know people are giving them bad reviews on glassdoor so they have people that work there flood it with good reviews. I know for a fact this happens because I remember my manager asking us all to write a review so we could push out a bad one. - If Qualtrics isn't your life, you are looked down upon. No work/life balance. You are expected to put in crazy hours, and if you don't, you are judged. It's all about perception, though. I could "work" a 10-hour day and do nothing but sit on my computer and watch youtube, but I'd be looked at more fondly than a person who works an 8-hour day but does solid work. - People are not hired based on merit or hard work. Lots of time it's FAVORITISM.

Explore other reviews about Qualtrics

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Strong promotional track, coaching, development

Cons

Compensation discrepancies for leaders and individual contributors

3.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic people work there and it's a good place to start your career. The workplace perks are decent, there are snacks and lunches provided at the office. There are also good accommodations for mental health, religious observances, and nursing mothers.

Cons

The company pivoted to "business need" as a reason for promo. Promotions are now seemingly few and far between despite higher level individuals leaving. Recent restructuring has left those still working at the company with less time to do actual client work and more time being spent documenting the work done. ELT doesn't seem to actually listen and instead performs listening theatre.

See reviews by: Helpful|Rating|Date|All