You are overqualified and underpaid to work in a call center and be subject to a client's whim every day. - Product Specialist Qualtrics Employee Review

Upper management wields a lot of power and is very disconnected from probably one of the most crucial roles that make Qualtrics what it is. As a result, you're essentially being exploited as they pile more responsibilities onto you. I was told by someone from upper management that "we only hire the best, and the grind is worth it for upward mobility", but after seeing so many changes to the company and salaries being lowered significantly and benefits are being revised, that argument doesn't hold up. There are specialists who are bilingual and are forced to work twice as hard without incentive because the company initiatives on recruiting multilingual speakers fall short. While there is more initiative, the burden still relies heavily on those specialists as training takes more time, and it's rather unfair to see this happen with some of my colleagues. If you make it out of this position, kudos to you! The metrics system and added expectations and forced overtime will stretch you thin, and you will be burnt out. You will feel ashamed for not meeting metrics whether it's intentional or not; it takes a toll on your mental health and you will still feel bad if you take time off because you'll feel you're making it worse for your colleagues by adding more to their workload. Don't let the phrases on "having to grind" in order to see the payoff make you feel lazy or like you're not doing enough. This job pulls you in with the illusion that you will be able to collaborate on projects with other teams, and have so many opportunities to pick up new skills and badges, but this couldn't be further from the truth. Because of capacity, you will become a ticket taking machine, and will not have those opportunities unless it is an extreme case, and even then you will be limited. In addition, you don't really have a healthy work/life balance as they say. It's rather disappointing to be sold on that, and having that opportunity taken away. The company is not diverse, but they are striving for Diversity, Equity and Inclusion which is good. However their recruiting and hiring efforts are still rooted in meritocracy and bias, and it's a shame because these hiring standards largely exclude minorities and less privileged groups who would otherwise be great for this role but don't meet the unnecessarily high standards due to systematic injustices in place. This job isn't really hard in terms of material, and many can be trained to use the platform and become proficient in it to offer support. You don't have to be a college graduate from UCLA and graduate Magna Cum Laude for this role, and you are more than likely overqualified for this position. For a company that prides itself on and sells products that try to improve Employee Experiences and Engagement, it's rather ironic and sad that there is quite a bit of employee dissatisfaction and little action is being taken.