Not a CSM role - Customer Success Manager Ramp Employee Review

1.0
18 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Great benefits and pay while it lasts

Cons

Not a true CSM role, your experience as a “CSM” is more like a short-term sales role to get customers to spend on their ramp cards as quickly as possible. Also frequent silent “layoffs”. They will “lay off” employees and not give any explanation for it, just to go around and tell the teams it was performance related in order to drive fear. No warning, no feedback. A lot of the managers have zero leadership experience and it shows. A common theme was not receiving any feedback, so obviously these quiet layoffs were anxiety inducing.

Explore other reviews about Ramp

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing place to work you will learn and learn inside of a beautiful environment.

Cons

Great product ever growing high demands on the sales team with high expectations that could cause burnout.

1
4.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Ramp is a special place. You're handed the keys to things and given a ton of room for experimentation. They're not afraid to spend money and it's a special place to be right The people are super driven, talented, and ready to help.

Cons

It is without a doubt a demanding workplace and there were times it was difficult to manage. I often felt overwhelmed. It's also a volatile place, with people pushed out and little said about it. There's a "never good enough" mentality from leadership that can be draining.

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