Pros
nice team to work with, nice Team leader, and nice line management. very good for the social side of things with frequent work nights out/events etc. Very easy to get on with people there. Free fruit regularly. A decent amount of other job opportunities within the company itself.
Cons
Brutal pay with brutal annual increments. not a place to come if you hope to make money or save. The I&S teams are the bottom of the pile, and this is reflected in the terrible pay / benefits. Probation is not 6 months. it is an undefined amount of time based on exams that can only be scheduled 2 weeks apart and upon agreement of management. Passing probation usually lasts closer to a year. You will not access a bonus or be able to apply for a normal job within the company until it is passed. The role itself is little like what is advertised. its about 15% like what is advertised. It is mostly transferring calls, taking messages for others, doing password resets and other basic customer service duties. There is very little technical about the role and little room to grow technically, so it hard to justify it as an IT role. The software is a joke, its like getting in a time machine and travelling back in time to find the most unresponsive software in history. Again, pay and benefits is terrible. It starts of very basic. After year 1 you can look forward to a whopping 7% increase which would be the same the size increment on year 2. In other words, it will take you about 3 years of full time work to even match the salaries offered to grads in other IT companies in dublin.
