Rival

3.0

19 Jul 2019

Recommend

CEO approval

Business outlook

Pros

People- Friendly, approachable culturally diverse and collaborative. Work- SilkRoad have some great global names, projects are varied. Workload can fluctuate significantly, great if want to be challenged, are open minded, keen to learn and happy to take the rough with the smooth. Overall work life balance is good and flexible. Benefits- private health, dental, legal helpline access. Recently improved maternity, paternity remuneration. Above statutory minimum for holiday and sickness. Ability to regularly work from home. Salaries are fair and inline with London market rates. Products- Onboarding / life events and agile performance particularly strong and very relevant to current trends of continuous-improvement and open communication. Learning is broad ranging. Product stability is very good, roadmaps are strong and forward thinking. Management- good if you’re independent, generally not micro managed. C- Level- vastly improving, approachable, definitely moving in the right direction, innovative.

Cons

EMEA can feel quite distanced from the broader business. Little to no career progression in EMEA. Promotions are very rare and based on who you know as opposed to your skill set. Certain managers lack ownership, questions can be ignored, agreed deliverables not always forthcoming. Not turning up to scheduled meetings because you’re asleep or forgot is not acceptable. It impacts not only relationships and morale, but cascades to customer satisfaction. Whilst language options in products are good localisation requires more investment, particularly for global rollouts where legislation and culture differs.

Rival Response

Thank you for your thoughtful comments and suggestions. Please give me a call if you are open to discussing these items in more detail. We are focused on providing innovative and effective business solutions for our clients; as we grow with our client-centric model, we expect to offer more career advancement opportunities for our SilkRoad colleagues. We are driving for a culture of meritocracy and transparency, but that level of organizational changes does take time...we are getting there and we will provide career growth for all based on merit, accountability and achievement. As you recall, a lot of progress has been made and we expect even more in 2019. All good things come from serving our clients...when we do that well, success and fun always follows. Thanks again for taking the time to share your thoughtful comments.

Great people, room for improvement, new board are ambitious, I hope they make it! - Professional Services Consultant Rival Employee Review

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