Lacking in claims - Claims Representative Root Inc. Employee Review

While there is an excitement on the app side of the company, there is a completely different environment for claims. Focus has been placed on churning through claims without the excellent customer service that you would expect from a start up company. There needs to be an extreme shift for the consumer so that customer expectations can and will be met. The claim reps have such a heightened capacity of claim volume, that they are unable to properly handle, evaluate and investigate. Unfortunately because of this, state mandatory regulations are not being met. It would be a surprise if Root will be able to continue if practices do not change. The consumer is key in any business and without a solid base for them, the company will be unable to grow to what it’s potential could truly be.