Pros
Much of one’s experience here is based on your manager thus accounting for the variety of reviews. Most people I met here were hired through someone they knew who already worked here. If (perish the thought you were hired by applying via an ad, you will always be the ugly step child (even if your skills were/are needed) and subject to a different set of rules. Many people cashing in on favors from other parts of SAP and trying to move to the perceived “easier work environment” of Concur. This, in part, accounts for numerous hiring freezes for several years. People within Concur who try to move within the organization are blocked and though are interviewed, once their managers are told (required when applying to move internally) are prevented from moving even when offered jobs. This forces many good employees to leave the organization for better opportunities. Good benefits but poor pay and no professional development if your manager does not support you. Many managers schedule periodic team meetings and allow employees to travel, but if you are in SAP Concur HQ in Bellevue, WA and work for managers who do not want to travel, you are stuck in boring, tedious admin work. If you are in the in-group you can work from home anytime you please, or better yet move to another part of the country and turn your job into a remote one with your manager‘s blessing. Otherwise, you are forced to fill some quota of time in the office based on the whims of management. Even if your entire team is remote, you must come in and swipe your badge. Many fake team-building events coincide with this.
Cons
Do they make your time in the office enjoyable?…no, constant useless and expensive desk and floor moves again based on the territorial space whims of newly promoted managers. I moved six times in 3.5 years. What a great use of company funds! Yearly internal Sales and Marketing event in Seattle is great for those outside the local area, but the chosen local ones get a hotel in Seattle while the rest have to endure long days and longer commutes with required evening events of socializing, significantly changing our schedules, dealing with traffic and parking for a useless event. We are not allowed to choose which sessions we attend, if we can attend at all, and are used for conference labor since the company is too cheap to pay for real event staff and push it off on Sales Operations so the chosen ones can feel important. Those training sales staff seem to know little about training, employee needs, sales, products or even IT. HR is very poor but are good at external recruiting. The acquisition by SAP enabled greater benefits except Concur HR does not know how to manage them. Many costly (and, if pursued) illegal mistakes. Employee monitoring of accounts is needed. Legacy staff seems to still be fighting acquisition more than four plus years later. They still want to be a little tech company. Millennial staff are unfamiliar or unconcerned with things like 401K or health benefits. HR and managers are unfamiliar with laws around sick and disability leave and reasonable accommodation. Much time is spent on LGBT issues but there are other types of discrimination including those based on age, race, regionalism (what part of this country or world you are from), work styles and of course, nepotism. They spend more time on recruiting short-term interns (who are often related to or know senior staff) than on full-time employees. Marketing staff wants to do what is fun for them and not what Sales or other staff needs. They ignore or are unable to answer demographic or product questions yet are coddled by senior staff and are still pulling in large salaries. This is one of those places that should have been a great work environment but since my specific department was lead by a weak manager, we were therefore overlooked, misrepresented and misunderstood. It is hard to get onboard with organizational changes when you help to bring in large sums of money in Sales and are the only group with no commissions. In other companies, this industry standard is made up with real market rate salaries and strategic input, but not at SAP Concur where you are treated like a glorified data entry clerk. I personally was blown off completely by both HR and my division manager for the supposedly required exit interview. At the urging of my remote manager, I tried more than I should have to contact them. My guess is they did not want to hear much of what I wrote in this review.