The Wal-Mart of Call Centers (Safelite Solutions, affiliated with Safelite Autoglass) - Customer Service Representative Safelite AutoGlass Employee Review

1.0
18 Oct 2019
Recommend
CEO approval
Business outlook

Pros

Easy to increase the amount of money you can make through comp classes

Cons

Can you read? Can you type 10 wpm? Can you operate a computer with mild proficiency? This job is for you! Doesn't matter if you've been fired for literally any reason in the past by a previous employer. Theft? Safelite will hire you! Never worked a day in your life? You're hired! Wouldn't be able to pass a background check at any other employer? Not a problem at Safelite! That is to say so long as you're willing to do the same thing, repeatedly, non-stop with little to no variation every single day. (Not exaggerating, every single call is the same if you only do glass claims). Oh, sorry if you're a bit of a germaphobe, as as they don't take care of the ventilation in the call center I worked at and there's an inch of dust on every surface in the building every. single. day! Did I mention there's no assigned seating? That means all the nastiness that people are forced to bring in (or risk being written up for every day missed) due to having NO sick-time available to 95% of employees (almost everyone starts part-time and are provided with no sick time) you're probably going to get whatever they have because everyone has to share the headsets, too! Oh, little detail, I hope you don't mind that people trained in the exact same insurance(s) can take only 1 call an hour while you are back to back and that person also started 5 months after you and gets paid more than you!

Explore other reviews about Safelite AutoGlass

5.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good starting pay and training program

Cons

Customers aren’t always nice and like to hang up on you

avatar
Safelite AutoGlass Response
5d
Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
1.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Tons of extra overtime pay, opportunity for your pay to change by 5 or 10 percent in either direction twice a year, completely free from corporate communication, bonuses will be held and never paid out so you dont have to worry about saving it yourself! Cheers to the belron "thank you" (more like a belron "screw you") they gave us years ago and I never saw a dime of before I left.

Cons

Surprise! Six day weeks. Maybe 7 we dont know. Whoops all loaned out to other shops, little to no warning or planning You dont matter to anyone in your chain of command They want you to feel like you can talk to them.. but not to actually do it. No follow up from management, everything is out of their hands and yadda yadda yadda

See reviews by: Helpful|Rating|Date|All