Burn out - TSR II (Telephone Sales Representative) Safelite AutoGlass Employee Review

2.0
9 Jun 2015
Recommend
CEO approval
Business outlook

Pros

The pay is alright. People are supporting. The hours are as you choose them and you can always pick up or drop hours as you need.

Cons

Never being able to find a job coach. They give TSR's one week of training before putting them on the floor, expecting them to be able to know everything is ridiculous. The only reason I made it out alive is because of my previous experience in sales itself. Nearly all of the people in my training class have quit, and many of the old timers here are quitting as well because they can't make the ridiculous KPI numbers. Only people who get full time are those who pull 12 hour shifts. I was promised aid in my tuition and still haven't seen hide nor hair of any type of aid.

Explore other reviews about Safelite AutoGlass

5.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good starting pay and training program

Cons

Customers aren’t always nice and like to hang up on you

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Safelite AutoGlass Response
2w
Thank you for taking the time to share your experience. We value your opinion as an associate and want to continue to provide various channels to share how we're doing on our journey to be a great place to work.
2.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The fact that they will teach you and train you to install Auto Glass? Cannot answer this truthfully

Cons

I've applied twice to the tech training position. The first time I thought that I may have made an error? The Yellow Brick Rd location had adds for 18 positions available. I applied again fixing what I thought the issue to be. I was again sent an email that they were not moving to the next step with me. This makes ZERO sense. I was just recently a slot tech out of Horseshoe. I also was a tech for a company that handed a few interior pieces for Amtrak.

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Safelite AutoGlass Response
1d
We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.
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