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      Sagility

      Engaged employer

      Sagility reviews

      No work/life balance or structure - Customer Service Agent Sagility Employee Review

      2.0
      30 Jun 2024
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      They can sometimes offer incentives each month, but they don't tell you until you get paid.

      Cons

      They can sometimes offer incentives each month, but they don't tell you until you get paid. Management has no structure and always has an attitude. Pay is low and employees have no autonomy. You go through weeks of training and then let you get to the production floor and completely change everything. This in turn affects your QA monthly grades which is based n your bonus. Its just like you can't win for losing.

      avatar
      Sagility Response
      1y
      Hi, your input is valuable to us. We would like to understand more about your experience and possibly gauge how we can help. Please write to us at LetUsTalk@sagilityhealth.com

      Explore other reviews about Sagility

      5.0
      15 Jun 2026
      Member services representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Job is remote and people are friendly

      Cons

      Pay could be better but job is fully remote

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      Sagility Response
      1w
      Hi, Thank you for leaving us such a wonderful input. We are elated that you loved your experience. We put the experience and satisfaction as our priority, and your words reaffirm the hard work we put in every day. Again, thank you once again for your kind words.
      1.0
      9 Jun 2026
      Care manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Ability to be remote in the comfort of my home and the great team I had that will be lifelong friends.

      Cons

      1. The $5000 end of contract bonus that was promised to us at completion of our contract, never was given to us. 2. Contract ended a month & a half before it was supposed to. 3. Micromanagement is unbelievable especially with the two Ai systems they’re going to incorporate - very invasive in my home. Don’t like that at all. 4. We were always given the runaround when we asked about the bonus, metrics, etc. - no one could ever give us a straight forward answer.

      2
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      Sagility Response
      1w
      Hi, thank you for sharing your feedback. We assure you that we take every suggestion / input seriously. Please allow us take up the matter with you at LetUsTalk@sagilityhealth.com. Please add your contact details in the mail so that we can continue to talk.
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