If you work hard, you will be rewarded! - Cashier/Member Services Sam's Club Employee Review

5.0
24 Aug 2012
Recommend
CEO approval
Business outlook

Pros

If you keep a smile on your face and are nice to customers while working hard, there are great opportunities for advancement. You must be good at sales! Its great that hard work is recognized, and the cos's are always great about giving tips and helping in any way they can. The pay is also much better than many places.

Cons

The job is more of a sales job than anything. You are pushed hard to sell plus memberships and to renew memberships early. If you don't get your quotas, you are coached. After three coachings you are stuck in the same position at the same pay for one year. You are also pushed to get people to apply for credit cards that have an outrageous interest rate. The plus upgrades are also misleading. you may get a person to upgrade for a small amount of money, but the customer often doesn't understand that when they renew in a few months it will cost them $100. On top of this, a job as a cashier is very demanding physically. You will load and unload many flatbeds every day and they are often pulled high with very heavy items. You will have muscles hurting that you didn't even know you had!

Explore other reviews about Sam's Club

5.0
27 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Good hours Team work amazing

Cons

Not alot of vacation time

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Sam's Club Response
3mo
Thank you for being a valued part of the Sam's Club team and for sharing this review.
2.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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